One dead, two hurt in Woodlands Crescent fire
A 57-year-old man, believed to be the owner of the flat, has died after a fire broke out at a HDB flat in Woodlands Crescent.
SINGAPORE: A 57-year-old man died after a fire broke out in a Housing and Development Board (HDB) flat at Woodlands Crescent early this morning (June 10).
The man, believed to be the owner of the flat, was found unconscious in the toilet. He suffered a cardiac arrest, and paramedics immediately administered CPR on him and this was continued enroute to hospital, the Singapore Civil Defence Force (SCDF) said in a statement. Firefighters also rescued another 23-year-old male and a 58-year-old female found standing on the window ledge outside one of the unit’s bedrooms. Both suffered from smoke inhalation and were sent to hospital.
About 150 residents of the affected block were evacuated from their homes, SCDF said.
SCDF said it received a call for assistance at 3.18am, and put out the fire in 20 minutes using two water jets. The fire started in one of the bedrooms of a unit in Block 788E before spreading outwards, resulting in the room being "totally damaged" and the living room "partially damaged", it added.
The cause of the fire is under investigation, SCDF added.
- CNA/do/cy
- wong chee tat :)
Showing posts with label fire. Show all posts
Showing posts with label fire. Show all posts
Tuesday, June 10, 2014
Friday, February 28, 2014
Prevailing northeasterly winds will keep haze away from S'pore: NEA
Prevailing northeasterly winds will keep haze away from S'pore: NEA
POSTED: 27 Feb 2014 20:19
SINGAPORE: The National Environment Agency (NEA) has said the prevailing northeasterly winds will keep the haze from Sumatra away from Singapore for the next two to three days.
But it said Singapore may experience "occasional slight haze".
This is due to the accumulation of particulate matter under stable atmospheric conditions, particularly in the morning.
NEA said a total of 62 hotspots were detected in Sumatra on Thursday.
And smoke plumes and haze were visible in Riau province.
Channel NewsAsia received some complaints of a strong 'smoke smell' lingering in the air.
On Monday, NEA said the current dry weather conditions have led to a number of vegetation fires in Singapore over the past weeks.
These fires could possibly have contributed to the burning smell detected in some areas.
NEA said fair and warm conditions are expected for the next few days.
The NEA will continue to monitor the situation and provide updates as necessary.
For updates, visit NEA website, the haze microsite, or NEA Facebook and NEA Twitter Page.
- CNA/de
- wong chee tat :)
POSTED: 27 Feb 2014 20:19
SINGAPORE: The National Environment Agency (NEA) has said the prevailing northeasterly winds will keep the haze from Sumatra away from Singapore for the next two to three days.
But it said Singapore may experience "occasional slight haze".
This is due to the accumulation of particulate matter under stable atmospheric conditions, particularly in the morning.
NEA said a total of 62 hotspots were detected in Sumatra on Thursday.
And smoke plumes and haze were visible in Riau province.
Channel NewsAsia received some complaints of a strong 'smoke smell' lingering in the air.
On Monday, NEA said the current dry weather conditions have led to a number of vegetation fires in Singapore over the past weeks.
These fires could possibly have contributed to the burning smell detected in some areas.
NEA said fair and warm conditions are expected for the next few days.
The NEA will continue to monitor the situation and provide updates as necessary.
For updates, visit NEA website, the haze microsite, or NEA Facebook and NEA Twitter Page.
- CNA/de
- wong chee tat :)
Saturday, October 26, 2013
StarHub to compensate customers affected by SingTel facility fire
StarHub to compensate customers affected by SingTel facility fire
By Kimberly Spykerman
POSTED: 25 Oct 2013 21:16
StarHub said it will compensate customers whose services were affected by the fire at SingTel's Bukit Panjang Exchange earlier this month.
SINGAPORE: StarHub said it will compensate customers whose services were affected by the fire at SingTel's Bukit Panjang Exchange earlier this month.
This comes ahead of its compensation discussion with SingTel.
StarHub leases fibre capacity from SingTel, and some of its customers had their services disrupted when the fire broke out.
As compensation, affected StarHub TV customers will get free viewing of more than 170 channels for a month.
Digital Voice customers will get their subscription fee waived for a month, and broadband customers will receive a S$10 supermarket voucher.
Letters will be sent to affected customers with more details.
StarHub said the compensation is a gesture of appreciation to affected customers who had shown patience and understanding during the disruption.
It also noted that during the service disruption, StarHub's topmost priority was to restore services for affected customers as quickly as possible, while ensuring that they were updated on the restoration progress through announcements on social media channels and the hotline.
To further assist fibre broadband customers whose services were affected for a longer period of time, StarHub provided temporary cable broadband access for free while they waited for their fibre connection to be rectified.
StarHub's cable TV, cable broadband and Digital Voice services were restored for customers on October 10, while all of its affected fibre broadband connections were back to normal by October 18.
- CNA/nd
- wong chee tat :)
By Kimberly Spykerman
POSTED: 25 Oct 2013 21:16
StarHub said it will compensate customers whose services were affected by the fire at SingTel's Bukit Panjang Exchange earlier this month.
SINGAPORE: StarHub said it will compensate customers whose services were affected by the fire at SingTel's Bukit Panjang Exchange earlier this month.
This comes ahead of its compensation discussion with SingTel.
StarHub leases fibre capacity from SingTel, and some of its customers had their services disrupted when the fire broke out.
As compensation, affected StarHub TV customers will get free viewing of more than 170 channels for a month.
Digital Voice customers will get their subscription fee waived for a month, and broadband customers will receive a S$10 supermarket voucher.
Letters will be sent to affected customers with more details.
StarHub said the compensation is a gesture of appreciation to affected customers who had shown patience and understanding during the disruption.
It also noted that during the service disruption, StarHub's topmost priority was to restore services for affected customers as quickly as possible, while ensuring that they were updated on the restoration progress through announcements on social media channels and the hotline.
To further assist fibre broadband customers whose services were affected for a longer period of time, StarHub provided temporary cable broadband access for free while they waited for their fibre connection to be rectified.
StarHub's cable TV, cable broadband and Digital Voice services were restored for customers on October 10, while all of its affected fibre broadband connections were back to normal by October 18.
- CNA/nd
- wong chee tat :)
Wednesday, October 23, 2013
Fibre connections damaged in Bukit Panjang Exchange fire fully restored
Fibre connections damaged in Bukit Panjang Exchange fire fully restored
POSTED: 18 Oct 2013 13:17
The Infocomm Development Authority of Singapore said restoration work on the fibre connections damaged in the Bukit Panjang Exchange fire on October 9 has been completed.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) said restoration work on the fibre connections damaged in the Bukit Panjang Exchange fire on October 9 has been completed.
It is now assessing if service providers have taken all necessary action to restore the affected services as quickly as possible.
IDA is also assessing if current processes are effective in bringing about speedy service recovery.
In a statement issued on Friday afternoon, IDA said a separate review on the systemic resiliency of the fixed infocomm infrastructure is also underway.
"The public will be informed about the results of the investigations once they are completed," IDA said in the statement.
OpenNet and StarHub also issued their own statements on the completion of restoration work.
In its statement, OpenNet said if any new issues should arise, it will deal with them on "an urgent case-to-case basis".
StarHub, in its statement, said it will "continue to monitor the situation closely with OpenNet and SingTel to ensure their service to us remains stable."
As for M1, its spokesman said a small number of their fibre customers are still facing issues.
"We are making house calls to all these customers and working with OpenNet to help restore their connections," said the spokesman.
- CNA/fa
- wong chee tat :)
POSTED: 18 Oct 2013 13:17
The Infocomm Development Authority of Singapore said restoration work on the fibre connections damaged in the Bukit Panjang Exchange fire on October 9 has been completed.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) said restoration work on the fibre connections damaged in the Bukit Panjang Exchange fire on October 9 has been completed.
It is now assessing if service providers have taken all necessary action to restore the affected services as quickly as possible.
IDA is also assessing if current processes are effective in bringing about speedy service recovery.
In a statement issued on Friday afternoon, IDA said a separate review on the systemic resiliency of the fixed infocomm infrastructure is also underway.
"The public will be informed about the results of the investigations once they are completed," IDA said in the statement.
OpenNet and StarHub also issued their own statements on the completion of restoration work.
In its statement, OpenNet said if any new issues should arise, it will deal with them on "an urgent case-to-case basis".
StarHub, in its statement, said it will "continue to monitor the situation closely with OpenNet and SingTel to ensure their service to us remains stable."
As for M1, its spokesman said a small number of their fibre customers are still facing issues.
"We are making house calls to all these customers and working with OpenNet to help restore their connections," said the spokesman.
- CNA/fa
- wong chee tat :)
Singapore’s telecom networks resilient: IDA
Singapore’s telecom networks resilient: IDA
By Kimberly Spykerman
POSTED: 23 Oct 2013 18:28
The Infocomm Development Authority of Singapore (IDA) said there is resiliency in Singapore's telecommunication networks, with back-ups.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) said there is resiliency in Singapore's telecommunication networks, with back-ups.
Concerns were raised following a fire at SingTel's Bukit Panjang Exchange earlier this month, which crippled some essential services.
But IDA said even with network resiliency, incidents can happen due to human error or software malfunction.
IDA said its regulatory frameworks ensure operators invest in resiliency, especially for key services.
But it will review lessons learnt from the incident to see if certain areas can be further improved to enhance network resiliency -- for example, faster recovery procedures.
- CNA/nd
- wong chee tat :)
By Kimberly Spykerman
POSTED: 23 Oct 2013 18:28
The Infocomm Development Authority of Singapore (IDA) said there is resiliency in Singapore's telecommunication networks, with back-ups.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) said there is resiliency in Singapore's telecommunication networks, with back-ups.
Concerns were raised following a fire at SingTel's Bukit Panjang Exchange earlier this month, which crippled some essential services.
But IDA said even with network resiliency, incidents can happen due to human error or software malfunction.
IDA said its regulatory frameworks ensure operators invest in resiliency, especially for key services.
But it will review lessons learnt from the incident to see if certain areas can be further improved to enhance network resiliency -- for example, faster recovery procedures.
- CNA/nd
- wong chee tat :)
Thursday, October 17, 2013
SingTel fire: 60,000 customers to be compensated
SingTel fire: 60,000 customers to be compensated
Derrick Ho
The Straits Times
Thursday, Oct 17, 2013
Singtel said it would compensate as many as 60,000 home customers whose broadband Internet was crippled for days due to a fire at one of its exchange facilities. But some affected subscribers were not appeased.
Affected customers will get a speed boost for the next three months, the telco told The Straits Times on Monday. For instance, those on a 200Mbps plan will get bumped up to 300Mbps for free.
The 44,000 customers who had their mioTV service disrupted will be given a month's worth of free viewing of all channels.
Those whose fixed voice lines went down will get one month's worth of free local calls.
"We are very sorry about this... while we cannot reverse the events that have taken place in the last few days, we'd really like to thank our customers for their patience and their understanding," said Mr Yuen Kuan Moon, chief executive of SingTel's consumer division here.
Many affected subscribers The Straits Times spoke to did not seem assuaged by the telco's offer. Civil servant Sallihin Othman, whose broadband connection was down for 36 hours, said he had been expecting "a much more significant compensation".
The 28-year-old resorted to using his mobile data connection during the outage. "I think customers would have been happier to get broadband or mobile data bills waived, at least for that period of time," he said.
Writing on The Straits Times' Facebook page, Mr Wee Kheng Leong said the compensation had "no loss on SingTel's side and little real gains on the user's side".
Meanwhile, StarHub, whose fibre broadband, cable TV and voice customers were affected, said it was working towards full restoration of services. Some 500 fibre broadband customers still faced issues, it said on Monday.
M1 revealed that around 300 of its fibre broadband customers were still affected. Both telcos added that they were working on details of compensation.
In a statement on Monday, the Infocomm Development Authority said it has urged all operators to cooperate and step up efforts "urgently" to restore all remaining connections, adding that it was monitoring the situation "closely".
Last Wednesday's fire at SingTel's Bukit Panjang Internet Exchange building also affected banks, Singapore Pools, ATMs, AXS machines and even retrieval of polyclinic patient records - all of which have been restored.
As for compensation to business customers, SingTel's Mr Yuen said it will be reaching out to them separately "to better appreciate how they were affected and to address their needs".
derrickh@sph.com.sg
Additional reporting by Rachel Au-Yong
- wong chee tat :)
Derrick Ho
The Straits Times
Thursday, Oct 17, 2013
Singtel said it would compensate as many as 60,000 home customers whose broadband Internet was crippled for days due to a fire at one of its exchange facilities. But some affected subscribers were not appeased.
Affected customers will get a speed boost for the next three months, the telco told The Straits Times on Monday. For instance, those on a 200Mbps plan will get bumped up to 300Mbps for free.
The 44,000 customers who had their mioTV service disrupted will be given a month's worth of free viewing of all channels.
Those whose fixed voice lines went down will get one month's worth of free local calls.
"We are very sorry about this... while we cannot reverse the events that have taken place in the last few days, we'd really like to thank our customers for their patience and their understanding," said Mr Yuen Kuan Moon, chief executive of SingTel's consumer division here.
Many affected subscribers The Straits Times spoke to did not seem assuaged by the telco's offer. Civil servant Sallihin Othman, whose broadband connection was down for 36 hours, said he had been expecting "a much more significant compensation".
The 28-year-old resorted to using his mobile data connection during the outage. "I think customers would have been happier to get broadband or mobile data bills waived, at least for that period of time," he said.
Writing on The Straits Times' Facebook page, Mr Wee Kheng Leong said the compensation had "no loss on SingTel's side and little real gains on the user's side".
Meanwhile, StarHub, whose fibre broadband, cable TV and voice customers were affected, said it was working towards full restoration of services. Some 500 fibre broadband customers still faced issues, it said on Monday.
M1 revealed that around 300 of its fibre broadband customers were still affected. Both telcos added that they were working on details of compensation.
In a statement on Monday, the Infocomm Development Authority said it has urged all operators to cooperate and step up efforts "urgently" to restore all remaining connections, adding that it was monitoring the situation "closely".
Last Wednesday's fire at SingTel's Bukit Panjang Internet Exchange building also affected banks, Singapore Pools, ATMs, AXS machines and even retrieval of polyclinic patient records - all of which have been restored.
As for compensation to business customers, SingTel's Mr Yuen said it will be reaching out to them separately "to better appreciate how they were affected and to address their needs".
derrickh@sph.com.sg
Additional reporting by Rachel Au-Yong
- wong chee tat :)
SingTel to compensate 60,000 customers hit by service disruption
SingTel to compensate 60,000 customers hit by service disruption
By Vimita Mohandas
POSTED: 14 Oct 2013 16:15
UPDATED: 14 Oct 2013 23:17
SingTel has announced a compensation package for its 60,000 customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
SINGAPORE: SingTel has announced a compensation package for its 60,000 residential customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
It will be reaching out to business customers individually to work out compensation packages.
SingTel's broadband customers who were affected will get a three-month free speed boost.
For example, if they have been having 100 mbps fibre services, they would get a free upgrade to 200 mbps for the next three months.
mio TV subscribers will get a month's free viewing of all channels.
And subscribers of fixed voice services will get one month of free local calls.
Even though SingTel said repair works on damaged cables have been completed, other telcos like M1 and StarHub said their customers are still facing fibre broadband problems.
Two-thirds of the fibre-optic cables damaged in Wednesday's fire belong to OpenNet, which in turn sold fibre links to the affected telcos.
M1 said an estimated 300 fibre customers are still affected.
StarHub said about 500 of its fibre broadband customers are facing issues with their service as at 4pm on Monday, and it is working hard with OpenNet and SingTel to rectify connections that are still not properly reconnected.
SingTel said it hopes to work more closely with the Internet Service Providers to rectify the problems and stressed that it needed timely information in order to take action.
Yuen Kuan Moon, chief executive officer of Consumer Singapore at SingTel, said: "If the servers belong to SingTel, obviously SingTel can see those equipment, maintain those equipment and monitor those equipment and know whether it is working or not.
"For other service providers, we would rely on them to come back and tell us…if they don't tell us we would not be able to see, because we have no access to their equipment and we have no visibility of their end-user customer."
Since the fire, concerns have also been raised about the resilience of the network and back-up plans should similar incidents happen.
SingTel has stressed that it has a robust system in place which is in line with international standards, and its infrastructure is similar to developed markets like US, Japan and UK.
Last Wednesday, one of the three fibre chambers in SingTel’s Bukit Panjang facility caught fire, and traffic was diverted to the two unaffected chambers -- which helped restore 95 per cent of services within 36 hours.
SingTel plans to learn from this incident and further enhance its network.
Mr Yuen said: “We will be looking at better, more improved fire suppression capabilities at the chambers, fire detection capabilities as well as the spares of fibres that we carry within the three pipes.
“But for now, the telco's main focus is to identify affected customers and help troubleshoot their problems.”
- CNA/xq/nd
- wong chee tat :)
By Vimita Mohandas
POSTED: 14 Oct 2013 16:15
UPDATED: 14 Oct 2013 23:17
SingTel has announced a compensation package for its 60,000 customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
SINGAPORE: SingTel has announced a compensation package for its 60,000 residential customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
It will be reaching out to business customers individually to work out compensation packages.
SingTel's broadband customers who were affected will get a three-month free speed boost.
For example, if they have been having 100 mbps fibre services, they would get a free upgrade to 200 mbps for the next three months.
mio TV subscribers will get a month's free viewing of all channels.
And subscribers of fixed voice services will get one month of free local calls.
Even though SingTel said repair works on damaged cables have been completed, other telcos like M1 and StarHub said their customers are still facing fibre broadband problems.
Two-thirds of the fibre-optic cables damaged in Wednesday's fire belong to OpenNet, which in turn sold fibre links to the affected telcos.
M1 said an estimated 300 fibre customers are still affected.
StarHub said about 500 of its fibre broadband customers are facing issues with their service as at 4pm on Monday, and it is working hard with OpenNet and SingTel to rectify connections that are still not properly reconnected.
SingTel said it hopes to work more closely with the Internet Service Providers to rectify the problems and stressed that it needed timely information in order to take action.
Yuen Kuan Moon, chief executive officer of Consumer Singapore at SingTel, said: "If the servers belong to SingTel, obviously SingTel can see those equipment, maintain those equipment and monitor those equipment and know whether it is working or not.
"For other service providers, we would rely on them to come back and tell us…if they don't tell us we would not be able to see, because we have no access to their equipment and we have no visibility of their end-user customer."
Since the fire, concerns have also been raised about the resilience of the network and back-up plans should similar incidents happen.
SingTel has stressed that it has a robust system in place which is in line with international standards, and its infrastructure is similar to developed markets like US, Japan and UK.
Last Wednesday, one of the three fibre chambers in SingTel’s Bukit Panjang facility caught fire, and traffic was diverted to the two unaffected chambers -- which helped restore 95 per cent of services within 36 hours.
SingTel plans to learn from this incident and further enhance its network.
Mr Yuen said: “We will be looking at better, more improved fire suppression capabilities at the chambers, fire detection capabilities as well as the spares of fibres that we carry within the three pipes.
“But for now, the telco's main focus is to identify affected customers and help troubleshoot their problems.”
- CNA/xq/nd
- wong chee tat :)
SingTel sets up COI to investigate fire
SingTel sets up COI to investigate fire
POSTED: 16 Oct 2013 18:25
SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
SINGAPORE: SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
In a statement, it says the committee will consist of three independent SingTel board members, and "will use leading global experts to draw on international best practices".
It says the job of the committee, which reports to the Board of SingTel, will be to:
- investigate the facts and circumstances leading to the fire;
- review the effectiveness of the company's incident management and response, and recommend improvements;
- benchmark current network design and contingency processes against international best practices and standards; and
- recommend appropriate improvements to prevent future occurrences and to strengthen network resilience.
The committee will be chaired by Mr Bobby Chin Yoke Choong, a non-executive and independent director of SingTel and chairman of its Risk Committee.
Mr Chin was previously the managing partner of KPMG Singapore.
He will be supported by two other non-executive and independent directors: Mrs Fang Ai Lian and Mr Low Check Kian.
Mrs Fang is the chairman of SingTel's Audit Committee, and was previously managing partner and then chairman of Ernst & Young.
Mr Low is a member of SingTel's Corporate Governance and Nominations Committee, and a founding partner of NewSmith Capital Partners LLP.
- CNA/ir
- wong chee tat :)
POSTED: 16 Oct 2013 18:25
SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
SINGAPORE: SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
In a statement, it says the committee will consist of three independent SingTel board members, and "will use leading global experts to draw on international best practices".
It says the job of the committee, which reports to the Board of SingTel, will be to:
- investigate the facts and circumstances leading to the fire;
- review the effectiveness of the company's incident management and response, and recommend improvements;
- benchmark current network design and contingency processes against international best practices and standards; and
- recommend appropriate improvements to prevent future occurrences and to strengthen network resilience.
The committee will be chaired by Mr Bobby Chin Yoke Choong, a non-executive and independent director of SingTel and chairman of its Risk Committee.
Mr Chin was previously the managing partner of KPMG Singapore.
He will be supported by two other non-executive and independent directors: Mrs Fang Ai Lian and Mr Low Check Kian.
Mrs Fang is the chairman of SingTel's Audit Committee, and was previously managing partner and then chairman of Ernst & Young.
Mr Low is a member of SingTel's Corporate Governance and Nominations Committee, and a founding partner of NewSmith Capital Partners LLP.
- CNA/ir
- wong chee tat :)
IDA urges telcos to focus on restoring all services
IDA urges telcos to focus on restoring all services
By Monica Kotwani
POSTED: 16 Oct 2013 21:44
The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
In a statement on Wednesday evening, IDA said it had written to SingTel, StarHub and M1 to focus their efforts on identifying problems their end users may still be experiencing.
It said the telcos should resolve them immediately, rather than "issuing statements to assign blame, as this is neither helpful nor constructive".
The regulatory authority added it has started its own investigations to determine the cause and circumstances of the fire, which damaged fibre cable lines and caused disruptions to services islandwide.
IDA said the investigations would identify measures that need to be taken to prevent such incidents from recurring.
It would also assess whether service providers have taken "all necessary action to restore the affected services as quickly as possible", and if current processes are effective in bringing about speedy service recovery.
Also on Wednesday, SingTel announced it has formed its own Board Committee of Inquiry to look into the Bukit Panjang Exchange fire.
It will consist of three independent SingTel board members, and use "leading global experts to draw on international best practices".
Meanwhile, M1 and StarHub provided an update on the number of their affected fibre broadband subscribers.
M1 said the number of affected customers is down to some 100, from 200 on Tuesday.
StarHub said "a small number" of its subscribers in Bukit Panjang, Choa Chu Kang and Woodlands are still unable to access the Internet.
Both are working with OpenNet to restore services.
- CNA/gn
- wong chee tat :)
By Monica Kotwani
POSTED: 16 Oct 2013 21:44
The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
In a statement on Wednesday evening, IDA said it had written to SingTel, StarHub and M1 to focus their efforts on identifying problems their end users may still be experiencing.
It said the telcos should resolve them immediately, rather than "issuing statements to assign blame, as this is neither helpful nor constructive".
The regulatory authority added it has started its own investigations to determine the cause and circumstances of the fire, which damaged fibre cable lines and caused disruptions to services islandwide.
IDA said the investigations would identify measures that need to be taken to prevent such incidents from recurring.
It would also assess whether service providers have taken "all necessary action to restore the affected services as quickly as possible", and if current processes are effective in bringing about speedy service recovery.
Also on Wednesday, SingTel announced it has formed its own Board Committee of Inquiry to look into the Bukit Panjang Exchange fire.
It will consist of three independent SingTel board members, and use "leading global experts to draw on international best practices".
Meanwhile, M1 and StarHub provided an update on the number of their affected fibre broadband subscribers.
M1 said the number of affected customers is down to some 100, from 200 on Tuesday.
StarHub said "a small number" of its subscribers in Bukit Panjang, Choa Chu Kang and Woodlands are still unable to access the Internet.
Both are working with OpenNet to restore services.
- CNA/gn
- wong chee tat :)
Sunday, August 12, 2012
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