StarHub apologises for cable broadband disruption
By Leong Wai Kit
POSTED: 25 Sep 2013 18:06
Telco StarHub has apologised to customers who could not log on to the internet on Wednesday morning.
SINGAPORE: Telco StarHub has apologised to customers who could not log on to the internet on Wednesday morning.
It said those who turned on the cable modem for the first time on Wednesday morning experienced temporary difficulty in using the cable broadband service.
StarHub said its network engineers had been progressively restoring service for affected customers.
A caller to MediaCorp's hotline, Chong Wan Fei, said the broadband service was down at 6am.
Many affected subscribers expressed their unhappiness on the telco's Facebook page and community forum.
Most said they were upset with the lack of official updates or announcement for the outage.
StarHub said customers who called its technical support hotline were kept informed of the situation.
It added it had also been responding to customers' queries via social media platforms.
- CNA/fa/ir
- wong chee tat :)
Wednesday, October 9, 2013
Scheduled Maintenance - POSB
Scheduled Maintenance - POSB
- wong chee tat :)
| Service | Scheduled Maintenance Date | Expected Downtime | Remarks |
| iBanking | 13 Oct 2013 | 0200hrs to 0230hrs | System Maintenance
|
| 13 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance | |
| 20 Oct 2013 | 0200hrs to 0230hrs | System Maintenance
| |
| 20 Oct 2013 | 0600hrs to 1000hrs | System Maintenance
| |
| 20 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance | |
| 26 Oct 2013 | 0000hrs to 0600hrs | System Maintenance
| |
| mBanking | 13 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance |
| 20 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance | |
| iB Application | 13 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance |
| 20 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance | |
| iB - Trading Services | - | - | - |
| D2Pay | 13 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance |
| 20 Oct 2013 | 0000hrs to 0600hrs | Scheduled Maintenance | |
| Phone Banking | - | - | - |
| NETS | - | - | - |
| Passbook Update | - | - | - |
| Automated Teller Machine (ATM) | - | - | - |
| Cash Deposit Machine | - | - | - |
| Coin Deposit Machine | - | - | - |
| Cheque Deposit Machine | - | - | - |
| POSB Print | - | - | - |
| AXS D-Pay | - | - | - |
| Token Registration | - | - | - |
| e-Commerce on 3D Secure Websites | - | - | - |
- wong chee tat :)
StarHub offers free cable channels following an outage a week ago
StarHub offers free cable channels following an outage a week ago
Published on Oct 03, 2013
5:16 PM
StarHub is offering free viewing of more than 170 channels from 12pm on Friday for a week as compensation for a cable TV outage on Sept 28 that lasted up to five and a half hours. -- PHOTO: STARHUB
By Irene Tham
StarHub is offering free viewing of more than 170 channels from 12pm on Friday for a week as compensation for a cable TV outage on Sept 28 that lasted up to four and a half hours.
In a statement on Thursday, StarHub said it understands the inconvenience customers had to go through and offered the free viewing "as a gesture of goodwill".
The free preview includes BBC World News, Discovery Channel, National Geographic Channel, TLC, AXN, Star World, BBC Lifestyle and FOX Movies Premium. Cinemax and HBO programmes are excluded.
Last Saturday, its cable TV services were temporarily disrupted at about 1am because of "a power supply issue at one of our network operation locations in Ayer Rajah", its chief technology officer Mock Pak Lum had said. He added that most of StarHub's 100-plus TV channels were restored within an hour, while the remaining channels - understood to be were fewer than 10 - were restored by 5.30am. StarHub said its cable broadband services were not affected by the disrupted power supply although the firm had posted on its Facebook page saying both services were unavailable.
- wong chee tat :)
Published on Oct 03, 2013
5:16 PM
StarHub is offering free viewing of more than 170 channels from 12pm on Friday for a week as compensation for a cable TV outage on Sept 28 that lasted up to five and a half hours. -- PHOTO: STARHUB
By Irene Tham
StarHub is offering free viewing of more than 170 channels from 12pm on Friday for a week as compensation for a cable TV outage on Sept 28 that lasted up to four and a half hours.
In a statement on Thursday, StarHub said it understands the inconvenience customers had to go through and offered the free viewing "as a gesture of goodwill".
The free preview includes BBC World News, Discovery Channel, National Geographic Channel, TLC, AXN, Star World, BBC Lifestyle and FOX Movies Premium. Cinemax and HBO programmes are excluded.
Last Saturday, its cable TV services were temporarily disrupted at about 1am because of "a power supply issue at one of our network operation locations in Ayer Rajah", its chief technology officer Mock Pak Lum had said. He added that most of StarHub's 100-plus TV channels were restored within an hour, while the remaining channels - understood to be were fewer than 10 - were restored by 5.30am. StarHub said its cable broadband services were not affected by the disrupted power supply although the firm had posted on its Facebook page saying both services were unavailable.
- wong chee tat :)
Fire at SingTel building disrupts telco, ATM services
Fire at SingTel building disrupts telco, ATM services
Summary: A fire at SingTel's network exchange at Bukit Panjang in the Northwest of Singapore has affected its services and of those leasing its lines, such as rival telcos' fiber broadband and cable TV, and bank ATMs and branches.
Ryan Huang
By Ryan Huang | October 9, 2013 -- 11:04 GMT (19:04 SGT)
Follow @RyZDNet
A fire at SingTel's network exchange at Bukit Panjang has disrupted services of its own and rival telcos, and bank branches and ATMs.
singtelA fire at a SingTel network exchange disrupted telco services and bank ATMs. (source: File Photo)
According to a SingTel spokesperson, the fire broke out at 2pm, causing damage to network infrastructure.
This affected some fixed voice lines, broadband, and TV services in Woodlands, Bukit Panjang, Chua Chu Kang, Upper Bukit Timah and Mandai, as well as mobile services in parts of Woodlands, Marsiling and Kranji, it added. Data lines for some corporate customers were also affected.
"Some services have already been restored since the fire was extinguished at around 3pm. Our engineers will continue to work through the night to restore the remaining services as soon as possible," said SingTel, which added it would provide regular updates via Facebook.
Rival telcos M1 and StarHub have also been hit as some of their services run on lines owned by incumbent SingTel, affecting fiber broadband and cable TV customers.
Mock Pak Lum, StarHub's Chief Technology Officer, said: "As we lease some SingTel optical fiber capacity that runs through this exchange, this has affected StarHub's cable TV, cable and fiber broadband, and digital voice services for some of our customers. We are monitoring the situation closely and working to restore services as soon as we can."
The outage has also hit stores with M1 reporting that its Causeway Point store's systems were being affected, leading to "significantly longer than usual" waiting times.
Bank ATMs and branches hit
In a statement, DBS said the fire had disrupted some of its ATMs, AXS services, and 18 of its branches including those at Changi Airport, Hougang, and Raffles Place. It added branches would remain open for an extra hour for customers. Services to most branches have since been restored at around 7pm, said a spokesperson.
According to OCBC, 11 of its ATMs were hit.
The Singapore Civil Defence Force had received a call at 2.16pm to attend to the fire, which broke out at a cable room in level one of the building, located at 40 Woodlands Road, according to Today. The fire was extinguished in 20 minutes by two water jets and no injuries were reported, it added.
Sales and payment operations at all Singapore Pools outlets except the main branch were also hit, leading it to delay its Wednesday 4D draw to 9pm from 6.30pm.
The fire comes just a week after M1 was fined a record S$1.5 million (US$1.2 million) for Singapore's worst network outage, when various services were disrupted for around three days in January. Regulator Infocomm Authority of Singapore (IDA) had reprimanded M1 for poor electrical installation practices and inadequate risk assessment practices, which led to sparks and smoke setting off a water sprinkler in a network center.
- wong chee tat :)
Summary: A fire at SingTel's network exchange at Bukit Panjang in the Northwest of Singapore has affected its services and of those leasing its lines, such as rival telcos' fiber broadband and cable TV, and bank ATMs and branches.
Ryan Huang
By Ryan Huang | October 9, 2013 -- 11:04 GMT (19:04 SGT)
Follow @RyZDNet
A fire at SingTel's network exchange at Bukit Panjang has disrupted services of its own and rival telcos, and bank branches and ATMs.
singtelA fire at a SingTel network exchange disrupted telco services and bank ATMs. (source: File Photo)
According to a SingTel spokesperson, the fire broke out at 2pm, causing damage to network infrastructure.
This affected some fixed voice lines, broadband, and TV services in Woodlands, Bukit Panjang, Chua Chu Kang, Upper Bukit Timah and Mandai, as well as mobile services in parts of Woodlands, Marsiling and Kranji, it added. Data lines for some corporate customers were also affected.
"Some services have already been restored since the fire was extinguished at around 3pm. Our engineers will continue to work through the night to restore the remaining services as soon as possible," said SingTel, which added it would provide regular updates via Facebook.
Rival telcos M1 and StarHub have also been hit as some of their services run on lines owned by incumbent SingTel, affecting fiber broadband and cable TV customers.
Mock Pak Lum, StarHub's Chief Technology Officer, said: "As we lease some SingTel optical fiber capacity that runs through this exchange, this has affected StarHub's cable TV, cable and fiber broadband, and digital voice services for some of our customers. We are monitoring the situation closely and working to restore services as soon as we can."
The outage has also hit stores with M1 reporting that its Causeway Point store's systems were being affected, leading to "significantly longer than usual" waiting times.
Bank ATMs and branches hit
In a statement, DBS said the fire had disrupted some of its ATMs, AXS services, and 18 of its branches including those at Changi Airport, Hougang, and Raffles Place. It added branches would remain open for an extra hour for customers. Services to most branches have since been restored at around 7pm, said a spokesperson.
According to OCBC, 11 of its ATMs were hit.
The Singapore Civil Defence Force had received a call at 2.16pm to attend to the fire, which broke out at a cable room in level one of the building, located at 40 Woodlands Road, according to Today. The fire was extinguished in 20 minutes by two water jets and no injuries were reported, it added.
Sales and payment operations at all Singapore Pools outlets except the main branch were also hit, leading it to delay its Wednesday 4D draw to 9pm from 6.30pm.
The fire comes just a week after M1 was fined a record S$1.5 million (US$1.2 million) for Singapore's worst network outage, when various services were disrupted for around three days in January. Regulator Infocomm Authority of Singapore (IDA) had reprimanded M1 for poor electrical installation practices and inadequate risk assessment practices, which led to sparks and smoke setting off a water sprinkler in a network center.
- wong chee tat :)
Telcos, bank services affected by fire at SingTel facility
Telcos, bank services affected by fire at SingTel facility
POSTED: 09 Oct 2013 19:38
A fire at a SingTel facility on Wednesday affected various companies, including local telcos StarHub and M1 as well as DBS and OCBC banks.
SINGAPORE - A fire at a SingTel facility on Wednesday affected various companies, including local telcos StarHub and M1 as well as DBS and OCBC banks.
OCBC said that services at 11 ATMs were affected, in locations such as Changi Airport, Jurong Point, Woodlands, Bukit Panjang, while DBS advised its customers to avoid DBS/POSB branches at Toa Payoh Central, Bukit Panjang, Jurong Point, Woodlands and Raffles Place until SingTel restores network connectivity.
DBS Bank said that the fire, which took place at SingTel's Bukit Panjang exchange at about 2pm, "affected a small proportion of DBS/POSB branches, ATMs and AXS services".
"All customers are assured that their funds are safe and the bank is working closely with SingTel to restore services as soon as possible," said DBS Bank.
The bank tweeted that it is taking "proactive measures to minimise service disruptions and will extend operating hours of all DBS and POSB branches today by an hour".
The Infocomm Development Authority of Singapore (IDA) said in a statement that several operators have also reported to the IDA on the fire.
"The incident has affected fixed line telephone, broadband, cable TV and mobile services of several operators in the northern parts of Singapore. This may have also have affected services relying on such networks. IDA is currently investigating the issue," said a spokesperson.
StarHub said that the fire affected its cable and fibre services. "As we lease some SingTel optical fibre capacity that runs through this exchange, this has affected StarHub's cable TV, cable and fibre broadband, and digital voice services for some of our customers," said Mr Mock Pak Lum, StarHub's Chief Technology Officer.
"We are monitoring the situation closely and working to restore services as soon as we can," he said.
M1 said in a Facebook post that its fibre broadband services in the Bukit Panjang area have been impacted and that the waiting time at its Causeway Point M1 Shop is "significantly longer than usual as the systems there have been impacted by the fire at SingTel's Bukit Panjang exchange".
Others affected by the outage include the Singapore Turf Club and Singapore Pools.
At about 3.30pm, SingTel posted an update on its Facebook page, saying: "There has been a fire at our Bukit Panjang exchange and this may have affected some fixed line voice, broadband and mobile services."
According to posts on SingTel's Facebook page, users in the north-west region of Singapore such as Bukit Panjang, Choa Chu Kang, Woodlands and Yew Tee started experiencing problems with their network services from around 2pm.
Woodlands resident, Ms Fidya Nurane, 19, said that her mioTV went blank at around 3pm. She added that she was unable to send out text messages to other SingTel users. Her wifi connection was still down as of 5.20pm.
An employee at a company located at Boon Keng said the Internet in her office was down starting from around 2pm. She added that workers were unable to connect to the company's network drive and that the data plan for SingTel mobile users was also affected.
Affected users are also saying that they are unable to get through the telco's 1688 helpline. SingTel has said that it is "working to restore services as soon as possible".
The Singapore Civil Defence Force said that it received a call at 2.16pm to attend to the fire. The fire broke out at a cable room in level one of SingTel's Bukit Panjang Telephone Exchange building, located at 40 Woodlands Road. The fire was extinguished in 20 minutes by two water jets. No injuries were reported.
-TODAY/ir
- wong chee tat :)
POSTED: 09 Oct 2013 19:38
A fire at a SingTel facility on Wednesday affected various companies, including local telcos StarHub and M1 as well as DBS and OCBC banks.
SINGAPORE - A fire at a SingTel facility on Wednesday affected various companies, including local telcos StarHub and M1 as well as DBS and OCBC banks.
OCBC said that services at 11 ATMs were affected, in locations such as Changi Airport, Jurong Point, Woodlands, Bukit Panjang, while DBS advised its customers to avoid DBS/POSB branches at Toa Payoh Central, Bukit Panjang, Jurong Point, Woodlands and Raffles Place until SingTel restores network connectivity.
DBS Bank said that the fire, which took place at SingTel's Bukit Panjang exchange at about 2pm, "affected a small proportion of DBS/POSB branches, ATMs and AXS services".
"All customers are assured that their funds are safe and the bank is working closely with SingTel to restore services as soon as possible," said DBS Bank.
The bank tweeted that it is taking "proactive measures to minimise service disruptions and will extend operating hours of all DBS and POSB branches today by an hour".
The Infocomm Development Authority of Singapore (IDA) said in a statement that several operators have also reported to the IDA on the fire.
"The incident has affected fixed line telephone, broadband, cable TV and mobile services of several operators in the northern parts of Singapore. This may have also have affected services relying on such networks. IDA is currently investigating the issue," said a spokesperson.
StarHub said that the fire affected its cable and fibre services. "As we lease some SingTel optical fibre capacity that runs through this exchange, this has affected StarHub's cable TV, cable and fibre broadband, and digital voice services for some of our customers," said Mr Mock Pak Lum, StarHub's Chief Technology Officer.
"We are monitoring the situation closely and working to restore services as soon as we can," he said.
M1 said in a Facebook post that its fibre broadband services in the Bukit Panjang area have been impacted and that the waiting time at its Causeway Point M1 Shop is "significantly longer than usual as the systems there have been impacted by the fire at SingTel's Bukit Panjang exchange".
Others affected by the outage include the Singapore Turf Club and Singapore Pools.
At about 3.30pm, SingTel posted an update on its Facebook page, saying: "There has been a fire at our Bukit Panjang exchange and this may have affected some fixed line voice, broadband and mobile services."
According to posts on SingTel's Facebook page, users in the north-west region of Singapore such as Bukit Panjang, Choa Chu Kang, Woodlands and Yew Tee started experiencing problems with their network services from around 2pm.
Woodlands resident, Ms Fidya Nurane, 19, said that her mioTV went blank at around 3pm. She added that she was unable to send out text messages to other SingTel users. Her wifi connection was still down as of 5.20pm.
An employee at a company located at Boon Keng said the Internet in her office was down starting from around 2pm. She added that workers were unable to connect to the company's network drive and that the data plan for SingTel mobile users was also affected.
Affected users are also saying that they are unable to get through the telco's 1688 helpline. SingTel has said that it is "working to restore services as soon as possible".
The Singapore Civil Defence Force said that it received a call at 2.16pm to attend to the fire. The fire broke out at a cable room in level one of SingTel's Bukit Panjang Telephone Exchange building, located at 40 Woodlands Road. The fire was extinguished in 20 minutes by two water jets. No injuries were reported.
-TODAY/ir
- wong chee tat :)
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