StarHub offers free cable channels following an outage a week ago

StarHub offers free cable channels following an outage a week ago

Published on Oct 03, 2013
5:16 PM

StarHub is offering free viewing of more than 170 channels from 12pm on Friday for a week as compensation for a cable TV outage on Sept 28 that lasted up to five and a half hours. -- PHOTO: STARHUB 

By Irene Tham

StarHub is offering free viewing of more than 170 channels from 12pm on Friday for a week as compensation for a cable TV outage on Sept 28 that lasted up to four and a half hours.

In a statement on Thursday, StarHub said it understands the inconvenience customers had to go through and offered the free viewing "as a gesture of goodwill".

The free preview includes BBC World News, Discovery Channel, National Geographic Channel, TLC, AXN, Star World, BBC Lifestyle and FOX Movies Premium. Cinemax and HBO programmes are excluded.

Last Saturday, its cable TV services were temporarily disrupted at about 1am because of "a power supply issue at one of our network operation locations in Ayer Rajah", its chief technology officer Mock Pak Lum had said. He added that most of StarHub's 100-plus TV channels were restored within an hour, while the remaining channels - understood to be were fewer than 10 - were restored by 5.30am. StarHub said its cable broadband services were not affected by the disrupted power supply although the firm had posted on its Facebook page saying both services were unavailable.




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