M1 apologises and offers free calls
POSTED: 04 Feb 2014 19:55
M1's CEO issues apology over service disruption on Tuesday and offers one day of free local mobile calls, local SMS and MMS "as a goodwill gesture”.
SINGAPORE: Telco M1 says a call processing software issue was the reason for the disruption to mobile services early Tuesday.
In a statement released on Tuesday evening, its Chief Executive Officer, Ms Karen Kooi, apologised and offered M1 customers one day of free local mobile calls, local SMS and MMS on Sunday "as a goodwill gesture”.
M1 customers were hit with a disruption in service from around 7am on Tuesday with many unable to make calls and also problems in receiving emails or data in various areas around Singapore, including Jurong, Choa Chu Kang and Raffles Place.
M1 said in its statement "our preliminary investigations suggest that a call processing software issue had unexpectedly prevented our customers’ devices from registering on the mobile network.
"A full investigation will be performed to determine the root cause of the incident."
The telco also said that the company immediately focused its efforts to restore services but the complexity of the network required it to troubleshoot the numerous interlinked network entities and full service was restored at 12:15pm.
“We are sorry for the inconvenience caused to our customers" said CEO Karen Kooi.
"We take this incident very seriously, and in addition to our own investigation, we will be appointing an independent expert to conduct a network architecture and connectivity review”.
- CNA/sf
- wong chee tat :)
Tuesday, February 4, 2014
M1 mobile services restored after disruption
M1 mobile services restored after disruption
POSTED: 04 Feb 2014 13:29
UPDATED: 04 Feb 2014 20:04
M1 customers were hit with a disruption in service from around 7am on Tuesday. Callers to Channel NewsAsia said they could not receive nor make calls on their M1 mobile lines. This latest disruption, which was largely resolved by 12.45pm on Tuesday, follows recent issues involving M1.
SINGAPORE: M1 customers were hit with a disruption in service from around 7am on Tuesday.
Callers to Channel NewsAsia said they could not receive nor make calls on their M1 mobile lines.
Many also had problems receiving emails or data in various areas around Singapore, including Jurong, Choa Chu Kang and Raffles Place.
In a posting on its Facebook page at about 8.20am on Tuesday, M1 said some of its customers would have had difficulties sending text messages or making voice calls.
M1 said preliminary investigations suggest that a call processing software issue had unexpectedly prevented customers' devices from registering on the mobile network.
This latest disruption, which was largely resolved by 12.15pm on Tuesday, follows recent issues involving M1.
Less than two weeks ago, the Infocomm Development Authority of Singapore imposed a fine of S$25,000 on M1 for failing to meet some of its outdoor coverage requirements.
This was two months after a record S$1.5-million fine was slapped on the telco for a 71-hour service outage that occurred in January last year.
Chief Executive Officer for M1 Karen Kooi apologised for the inconvenience and said they will appoint an independent expert to review their systems.
In the meantime, Ms Kooi said M1 would offer customers free local mobile calls, local SMS and MMS on Sunday as a goodwill gesture.
- CNA/ac/xq
- wong chee tat :)
POSTED: 04 Feb 2014 13:29
UPDATED: 04 Feb 2014 20:04
M1 customers were hit with a disruption in service from around 7am on Tuesday. Callers to Channel NewsAsia said they could not receive nor make calls on their M1 mobile lines. This latest disruption, which was largely resolved by 12.45pm on Tuesday, follows recent issues involving M1.
SINGAPORE: M1 customers were hit with a disruption in service from around 7am on Tuesday.
Callers to Channel NewsAsia said they could not receive nor make calls on their M1 mobile lines.
Many also had problems receiving emails or data in various areas around Singapore, including Jurong, Choa Chu Kang and Raffles Place.
In a posting on its Facebook page at about 8.20am on Tuesday, M1 said some of its customers would have had difficulties sending text messages or making voice calls.
M1 said preliminary investigations suggest that a call processing software issue had unexpectedly prevented customers' devices from registering on the mobile network.
This latest disruption, which was largely resolved by 12.15pm on Tuesday, follows recent issues involving M1.
Less than two weeks ago, the Infocomm Development Authority of Singapore imposed a fine of S$25,000 on M1 for failing to meet some of its outdoor coverage requirements.
This was two months after a record S$1.5-million fine was slapped on the telco for a 71-hour service outage that occurred in January last year.
Chief Executive Officer for M1 Karen Kooi apologised for the inconvenience and said they will appoint an independent expert to review their systems.
In the meantime, Ms Kooi said M1 would offer customers free local mobile calls, local SMS and MMS on Sunday as a goodwill gesture.
- CNA/ac/xq
- wong chee tat :)
M1 subscribers report problems with calls, text messages
M1 subscribers report problems with calls, text messages
The M1 mobile network hit a snag on Tuesday morning -- callers to Channel NewsAsia's news hotline said they could not receive nor make calls on their M1 mobile lines from about 8am on Tuesday morning.
Callers to Channel NewsAsia's news hotline said they could not receive nor make calls on their M1 mobile lines from about 8am on Tuesday.
Posting on its Facebook page at about 8.20am, M1 said some of its customers may be experiencing difficulties sending text messages or making voice calls. The telco added that it was rectifying the issue and apologised for the inconvenience.
Responding to Channel NewsAsia's query, the telco said: "At about 7am, some M1 customers began experiencing intermittent voice and SMS service access. M1's mobile data services are not affected."
Tagging to the telco's Facebook post, mobile subscribers wrote that they could not make nor receive phone calls from various areas of Singapore, including Jurong, Choa Chu Kang and Raffles Place.
Some said they could access the internet despite difficulties with calls and text messages.
There are also users, however, who said they could not access the internet.
- CNA/ac
- wong chee tat :)
The M1 mobile network hit a snag on Tuesday morning -- callers to Channel NewsAsia's news hotline said they could not receive nor make calls on their M1 mobile lines from about 8am on Tuesday morning.
Callers to Channel NewsAsia's news hotline said they could not receive nor make calls on their M1 mobile lines from about 8am on Tuesday.
Posting on its Facebook page at about 8.20am, M1 said some of its customers may be experiencing difficulties sending text messages or making voice calls. The telco added that it was rectifying the issue and apologised for the inconvenience.
Responding to Channel NewsAsia's query, the telco said: "At about 7am, some M1 customers began experiencing intermittent voice and SMS service access. M1's mobile data services are not affected."
Tagging to the telco's Facebook post, mobile subscribers wrote that they could not make nor receive phone calls from various areas of Singapore, including Jurong, Choa Chu Kang and Raffles Place.
Some said they could access the internet despite difficulties with calls and text messages.
There are also users, however, who said they could not access the internet.
- CNA/ac
- wong chee tat :)
ClamWin Free Antivirus 0.98.1 Released
ClamWin Free Antivirus 0.98.1 Released
This release brings a number of updates to ClamAV scanning engine:
- Support for new file formats and archives: DMG, XAR, Xz
- Improvements in scanning of Microsoft OLE files
- Various other improvements
- wong chee tat :)
This release brings a number of updates to ClamAV scanning engine:
- Support for new file formats and archives: DMG, XAR, Xz
- Improvements in scanning of Microsoft OLE files
- Various other improvements
- wong chee tat :)
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