DHL Important Information - BEWARE OF SUSPICIOUS CALLS

DHL Important Information
 04/11/2016
BEWARE OF SUSPICIOUS CALLS

Over the past week, we have been alerted to automated phone calls received by our customers and members of the public from suspicious-looking phone numbers such as +1800 285555 (very similar to the DHL Express hotline 1800 2855555, but with “+” prefix) and a few others.

These automated calls first prompted them to enter a number for more options. They were then directed to real person who then asked them for more personal information.

We would like to clarify that such automated calls are not authentic. A police report has been made.
Members of public and our customers who receive such suspicious calls should do the following:
Ignore such calls
Hang up immediately if the call seems suspicious.
Do not press any number key or provide further information.
Call the Police immediately at Police Hotline at 1800 2550000 or ‘999’ to report the case.




- wong chee tat :)

M1 subscribers report problems with calls, text messages

M1 subscribers report problems with calls, text messages

The M1 mobile network hit a snag on Tuesday morning -- callers to Channel NewsAsia's news hotline said they could not receive nor make calls on their M1 mobile lines from about 8am on Tuesday morning.

Callers to Channel NewsAsia's news hotline said they could not receive nor make calls on their M1 mobile lines from about 8am on Tuesday.

Posting on its Facebook page at about 8.20am, M1 said some of its customers may be experiencing difficulties sending text messages or making voice calls. The telco added that it was rectifying the issue and apologised for the inconvenience.

Responding to Channel NewsAsia's query, the telco said: "At about 7am, some M1 customers began experiencing intermittent voice and SMS service access. M1's mobile data services are not affected."

Tagging to the telco's Facebook post, mobile subscribers wrote that they could not make nor receive phone calls from various areas of Singapore, including Jurong, Choa Chu Kang and Raffles Place.

Some said they could access the internet despite difficulties with calls and text messages.

There are also users, however, who said they could not access the internet.

- CNA/ac

- wong chee tat :)

India no longer call-centre capital of the world

India no longer call-centre capital of the world

    By Avneet Arora
    POSTED: 03 Jul 2013 11:19 AM
  
India was, at one time, considered the call-centre capital of the world, but it has since lost its status to the Philippines. Some analysts are of the view that India can regain its status, with government support and by giving people the right training.

NEW DELHI: If you call customer service, it is more likely now that you will end up speaking to a Mike in Manila, rather than Dhruv in Delhi.

Once considered the call-centre capital of the world, India has lost out to the Philippines. In five years, 10 per cent of India's share of global outsourced voice-related services was lost to the Philippines.

And the reasons for this hang up are many -- industry experts said Filipinos have better communication skills, and they speak English in a way that can be better understood by more people.

Dheeren Singh, manager at GNXT Recruiters, said: "If I talk about the problems, the problem is communication, their accent. People from other countries are not able to understand. Apart from this, our government is not helpful at all. Infrastructure is a problem as well."

High costs of land and office rental have also put pressure on the business process outsourcing (BPO) industry in India. Call centres are especially vulnerable, since a typical business will need space for 150 to 200 employees.

Staff attrition is high, and companies said they lost many international clients because they do not have enough qualified people for the job. Part of the reason for that is low salaries and late night shifts.

Mr Singh added: "Women and youth, they don't want to get into BPOs because it is a very tough job. We have seen many incidents in the past as well, where a girl is working at night and she doesn't feel safe, so people don't want to join BPOs. They have other industries, which is in the daytime -- they prefer to join those sectors."

Still, there are some who believe the call centre industry can return to its high-growth days -- with government support, better infrastructure and training facilities.

DS Rawat, secretary general of the Associated Chambers of Commerce and Industry of India, said: "I think we have a bright chance if we concentrate on three things -- strengthen our infrastructure and create world-class infrastructure, particularly in the states; we create the Human Resource Development centres; and we really need to become aggressive to bring some of the top companies."

Many companies dealing in BPO are starting to move away from voice-related services -- partly because it is not easy to change the Indian accent, but also because it will be hard to compete with the Philippines, which has a well-educated workforce and cultural affinity to the US, where many of the calls originate.

- CNA/ac

- wong chee tat :)

Options Basics 101 - Lesson 6

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Options Basics 101 - Lesson 5

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Options Basics 101 - Lesson 4

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Options Basics 101 - Lesson 3

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Options Basics 101 - Lesson 2

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Options Basics 101 - Lesson 1

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