Showing posts with label company. Show all posts
Showing posts with label company. Show all posts
Thursday, April 10, 2014
Thursday, October 17, 2013
SingTel to compensate 60,000 customers hit by service disruption
SingTel to compensate 60,000 customers hit by service disruption
By Vimita Mohandas
POSTED: 14 Oct 2013 16:15
UPDATED: 14 Oct 2013 23:17
SingTel has announced a compensation package for its 60,000 customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
SINGAPORE: SingTel has announced a compensation package for its 60,000 residential customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
It will be reaching out to business customers individually to work out compensation packages.
SingTel's broadband customers who were affected will get a three-month free speed boost.
For example, if they have been having 100 mbps fibre services, they would get a free upgrade to 200 mbps for the next three months.
mio TV subscribers will get a month's free viewing of all channels.
And subscribers of fixed voice services will get one month of free local calls.
Even though SingTel said repair works on damaged cables have been completed, other telcos like M1 and StarHub said their customers are still facing fibre broadband problems.
Two-thirds of the fibre-optic cables damaged in Wednesday's fire belong to OpenNet, which in turn sold fibre links to the affected telcos.
M1 said an estimated 300 fibre customers are still affected.
StarHub said about 500 of its fibre broadband customers are facing issues with their service as at 4pm on Monday, and it is working hard with OpenNet and SingTel to rectify connections that are still not properly reconnected.
SingTel said it hopes to work more closely with the Internet Service Providers to rectify the problems and stressed that it needed timely information in order to take action.
Yuen Kuan Moon, chief executive officer of Consumer Singapore at SingTel, said: "If the servers belong to SingTel, obviously SingTel can see those equipment, maintain those equipment and monitor those equipment and know whether it is working or not.
"For other service providers, we would rely on them to come back and tell us…if they don't tell us we would not be able to see, because we have no access to their equipment and we have no visibility of their end-user customer."
Since the fire, concerns have also been raised about the resilience of the network and back-up plans should similar incidents happen.
SingTel has stressed that it has a robust system in place which is in line with international standards, and its infrastructure is similar to developed markets like US, Japan and UK.
Last Wednesday, one of the three fibre chambers in SingTel’s Bukit Panjang facility caught fire, and traffic was diverted to the two unaffected chambers -- which helped restore 95 per cent of services within 36 hours.
SingTel plans to learn from this incident and further enhance its network.
Mr Yuen said: “We will be looking at better, more improved fire suppression capabilities at the chambers, fire detection capabilities as well as the spares of fibres that we carry within the three pipes.
“But for now, the telco's main focus is to identify affected customers and help troubleshoot their problems.”
- CNA/xq/nd
- wong chee tat :)
By Vimita Mohandas
POSTED: 14 Oct 2013 16:15
UPDATED: 14 Oct 2013 23:17
SingTel has announced a compensation package for its 60,000 customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
SINGAPORE: SingTel has announced a compensation package for its 60,000 residential customers hit by service disruption after a fire broke out at its Bukit Panjang facility last Wednesday.
It will be reaching out to business customers individually to work out compensation packages.
SingTel's broadband customers who were affected will get a three-month free speed boost.
For example, if they have been having 100 mbps fibre services, they would get a free upgrade to 200 mbps for the next three months.
mio TV subscribers will get a month's free viewing of all channels.
And subscribers of fixed voice services will get one month of free local calls.
Even though SingTel said repair works on damaged cables have been completed, other telcos like M1 and StarHub said their customers are still facing fibre broadband problems.
Two-thirds of the fibre-optic cables damaged in Wednesday's fire belong to OpenNet, which in turn sold fibre links to the affected telcos.
M1 said an estimated 300 fibre customers are still affected.
StarHub said about 500 of its fibre broadband customers are facing issues with their service as at 4pm on Monday, and it is working hard with OpenNet and SingTel to rectify connections that are still not properly reconnected.
SingTel said it hopes to work more closely with the Internet Service Providers to rectify the problems and stressed that it needed timely information in order to take action.
Yuen Kuan Moon, chief executive officer of Consumer Singapore at SingTel, said: "If the servers belong to SingTel, obviously SingTel can see those equipment, maintain those equipment and monitor those equipment and know whether it is working or not.
"For other service providers, we would rely on them to come back and tell us…if they don't tell us we would not be able to see, because we have no access to their equipment and we have no visibility of their end-user customer."
Since the fire, concerns have also been raised about the resilience of the network and back-up plans should similar incidents happen.
SingTel has stressed that it has a robust system in place which is in line with international standards, and its infrastructure is similar to developed markets like US, Japan and UK.
Last Wednesday, one of the three fibre chambers in SingTel’s Bukit Panjang facility caught fire, and traffic was diverted to the two unaffected chambers -- which helped restore 95 per cent of services within 36 hours.
SingTel plans to learn from this incident and further enhance its network.
Mr Yuen said: “We will be looking at better, more improved fire suppression capabilities at the chambers, fire detection capabilities as well as the spares of fibres that we carry within the three pipes.
“But for now, the telco's main focus is to identify affected customers and help troubleshoot their problems.”
- CNA/xq/nd
- wong chee tat :)
M1's 3G service disruption caused by network upgrade
M1's 3G service disruption caused by network upgrade
By Monica Kotwani
POSTED: 16 Oct 2013 15:26
Telco M1 said some of its mobile customers in parts of Singapore were affected after it experienced intermittent connectivity issues early Wednesday morning following a scheduled network upgrade.
SINGAPORE: Telco M1 said some of its mobile customers in parts of Ang Mo Kio, Yishun and Woodlands were affected after it experienced intermittent connectivity issues early Wednesday morning following a scheduled network upgrade.
The telco said full service was resumed by 9.15am, some three hours after the disruption began.
It said a radio network controller was affected.
Many affected subscribers took to social media to express their frustrations.
Some complained of network outage in places like Bukit Panjang and Hougang.
Others subscribers said their mobile phones were latching on to Malaysia's Celcom network instead.
Two affected subscribers told Channel NewsAsia the issues started as early as 2.30am and that they could not make calls, send text messages or get internet data access.
- CNA/fa
- wong chee tat :)
By Monica Kotwani
POSTED: 16 Oct 2013 15:26
Telco M1 said some of its mobile customers in parts of Singapore were affected after it experienced intermittent connectivity issues early Wednesday morning following a scheduled network upgrade.
SINGAPORE: Telco M1 said some of its mobile customers in parts of Ang Mo Kio, Yishun and Woodlands were affected after it experienced intermittent connectivity issues early Wednesday morning following a scheduled network upgrade.
The telco said full service was resumed by 9.15am, some three hours after the disruption began.
It said a radio network controller was affected.
Many affected subscribers took to social media to express their frustrations.
Some complained of network outage in places like Bukit Panjang and Hougang.
Others subscribers said their mobile phones were latching on to Malaysia's Celcom network instead.
Two affected subscribers told Channel NewsAsia the issues started as early as 2.30am and that they could not make calls, send text messages or get internet data access.
- CNA/fa
- wong chee tat :)
SingTel sets up COI to investigate fire
SingTel sets up COI to investigate fire
POSTED: 16 Oct 2013 18:25
SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
SINGAPORE: SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
In a statement, it says the committee will consist of three independent SingTel board members, and "will use leading global experts to draw on international best practices".
It says the job of the committee, which reports to the Board of SingTel, will be to:
- investigate the facts and circumstances leading to the fire;
- review the effectiveness of the company's incident management and response, and recommend improvements;
- benchmark current network design and contingency processes against international best practices and standards; and
- recommend appropriate improvements to prevent future occurrences and to strengthen network resilience.
The committee will be chaired by Mr Bobby Chin Yoke Choong, a non-executive and independent director of SingTel and chairman of its Risk Committee.
Mr Chin was previously the managing partner of KPMG Singapore.
He will be supported by two other non-executive and independent directors: Mrs Fang Ai Lian and Mr Low Check Kian.
Mrs Fang is the chairman of SingTel's Audit Committee, and was previously managing partner and then chairman of Ernst & Young.
Mr Low is a member of SingTel's Corporate Governance and Nominations Committee, and a founding partner of NewSmith Capital Partners LLP.
- CNA/ir
- wong chee tat :)
POSTED: 16 Oct 2013 18:25
SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
SINGAPORE: SingTel's Board of Directors has set up an independent Board Committee of Inquiry (BCOI) to investigate the cause of the fire at Bukit Panjang Exchange on 9 October.
In a statement, it says the committee will consist of three independent SingTel board members, and "will use leading global experts to draw on international best practices".
It says the job of the committee, which reports to the Board of SingTel, will be to:
- investigate the facts and circumstances leading to the fire;
- review the effectiveness of the company's incident management and response, and recommend improvements;
- benchmark current network design and contingency processes against international best practices and standards; and
- recommend appropriate improvements to prevent future occurrences and to strengthen network resilience.
The committee will be chaired by Mr Bobby Chin Yoke Choong, a non-executive and independent director of SingTel and chairman of its Risk Committee.
Mr Chin was previously the managing partner of KPMG Singapore.
He will be supported by two other non-executive and independent directors: Mrs Fang Ai Lian and Mr Low Check Kian.
Mrs Fang is the chairman of SingTel's Audit Committee, and was previously managing partner and then chairman of Ernst & Young.
Mr Low is a member of SingTel's Corporate Governance and Nominations Committee, and a founding partner of NewSmith Capital Partners LLP.
- CNA/ir
- wong chee tat :)
IDA urges telcos to focus on restoring all services
IDA urges telcos to focus on restoring all services
By Monica Kotwani
POSTED: 16 Oct 2013 21:44
The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
In a statement on Wednesday evening, IDA said it had written to SingTel, StarHub and M1 to focus their efforts on identifying problems their end users may still be experiencing.
It said the telcos should resolve them immediately, rather than "issuing statements to assign blame, as this is neither helpful nor constructive".
The regulatory authority added it has started its own investigations to determine the cause and circumstances of the fire, which damaged fibre cable lines and caused disruptions to services islandwide.
IDA said the investigations would identify measures that need to be taken to prevent such incidents from recurring.
It would also assess whether service providers have taken "all necessary action to restore the affected services as quickly as possible", and if current processes are effective in bringing about speedy service recovery.
Also on Wednesday, SingTel announced it has formed its own Board Committee of Inquiry to look into the Bukit Panjang Exchange fire.
It will consist of three independent SingTel board members, and use "leading global experts to draw on international best practices".
Meanwhile, M1 and StarHub provided an update on the number of their affected fibre broadband subscribers.
M1 said the number of affected customers is down to some 100, from 200 on Tuesday.
StarHub said "a small number" of its subscribers in Bukit Panjang, Choa Chu Kang and Woodlands are still unable to access the Internet.
Both are working with OpenNet to restore services.
- CNA/gn
- wong chee tat :)
By Monica Kotwani
POSTED: 16 Oct 2013 21:44
The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has urged local telcos to work together to restore all services affected by SingTel's Bukit Panjang Exchange fire on October 9.
In a statement on Wednesday evening, IDA said it had written to SingTel, StarHub and M1 to focus their efforts on identifying problems their end users may still be experiencing.
It said the telcos should resolve them immediately, rather than "issuing statements to assign blame, as this is neither helpful nor constructive".
The regulatory authority added it has started its own investigations to determine the cause and circumstances of the fire, which damaged fibre cable lines and caused disruptions to services islandwide.
IDA said the investigations would identify measures that need to be taken to prevent such incidents from recurring.
It would also assess whether service providers have taken "all necessary action to restore the affected services as quickly as possible", and if current processes are effective in bringing about speedy service recovery.
Also on Wednesday, SingTel announced it has formed its own Board Committee of Inquiry to look into the Bukit Panjang Exchange fire.
It will consist of three independent SingTel board members, and use "leading global experts to draw on international best practices".
Meanwhile, M1 and StarHub provided an update on the number of their affected fibre broadband subscribers.
M1 said the number of affected customers is down to some 100, from 200 on Tuesday.
StarHub said "a small number" of its subscribers in Bukit Panjang, Choa Chu Kang and Woodlands are still unable to access the Internet.
Both are working with OpenNet to restore services.
- CNA/gn
- wong chee tat :)
Wednesday, April 17, 2013
Drop in companies' long-term debts: DP Information Group
Drop in companies' long-term debts: DP Information Group
POSTED: 17 Apr 2013 12:33 AM
A study by DP Information Group has showed that Singapore companies are starting to pay up on their long-term debts.
SINGAPORE : A study by DP Information Group has showed that Singapore companies are starting to pay up on their long-term debts.
According to the Q1 2013 Trade Payment Data released on Tuesday by the DP SME Commercial Credit Bureau, severely delinquent debts have nearly halved, dropping to just 15 per cent.
DP Information said these refer to debts which are unpaid for more than 90 days and they have been growing steadily since 2011 to reach a peak of 29 per cent during the third quarter of 2012.
It added that there are several factors that may have contributed to the drop in long-term debts.
Ong Siew Kim, senior general manager of DP Information Group, said: "Companies tend to be better payers towards the end of the financial year. We regularly see improvements in the fourth quarter as companies settle debts and square off their books.
"We have also seen an increase in companies being more active in pursuing debts, either through professional receivables companies or by having their accounts staff chase outstanding amounts."
Ms Ong added that it is also possible that a portion of the debt has been written off when companies accept that the debt has gone bad.
While the payment of long-standing debts has improved, the rate of payment of all debts has remained the same as last quarter, at 38 days.
DP Information said the construction, communications/logistics, healthcare/medical and services sectors have enjoyed speedier payments during the first quarter of the year.
However, credit companies and those in the shipping/marine and utilities/fuels sectors have seen the rate they get paid slow down.
The findings are based on payments made by more than 120,000 corporations and small and medium enterprises in Singapore each quarter.
- CNA/ms
- wong chee tat :)
POSTED: 17 Apr 2013 12:33 AM
A study by DP Information Group has showed that Singapore companies are starting to pay up on their long-term debts.
SINGAPORE : A study by DP Information Group has showed that Singapore companies are starting to pay up on their long-term debts.
According to the Q1 2013 Trade Payment Data released on Tuesday by the DP SME Commercial Credit Bureau, severely delinquent debts have nearly halved, dropping to just 15 per cent.
DP Information said these refer to debts which are unpaid for more than 90 days and they have been growing steadily since 2011 to reach a peak of 29 per cent during the third quarter of 2012.
It added that there are several factors that may have contributed to the drop in long-term debts.
Ong Siew Kim, senior general manager of DP Information Group, said: "Companies tend to be better payers towards the end of the financial year. We regularly see improvements in the fourth quarter as companies settle debts and square off their books.
"We have also seen an increase in companies being more active in pursuing debts, either through professional receivables companies or by having their accounts staff chase outstanding amounts."
Ms Ong added that it is also possible that a portion of the debt has been written off when companies accept that the debt has gone bad.
While the payment of long-standing debts has improved, the rate of payment of all debts has remained the same as last quarter, at 38 days.
DP Information said the construction, communications/logistics, healthcare/medical and services sectors have enjoyed speedier payments during the first quarter of the year.
However, credit companies and those in the shipping/marine and utilities/fuels sectors have seen the rate they get paid slow down.
The findings are based on payments made by more than 120,000 corporations and small and medium enterprises in Singapore each quarter.
- CNA/ms
- wong chee tat :)
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