Friday, September 5, 2014

Kill those print jobs

Encountered an interesting issue.

Someone tried to send a 1 page document print job to the the local HP printer. Unfortunately, the local HP printer simply prints multiple copies of the print job. The problem is how do we kill the print jobs?

Some limitations:
Restarting and shutdown the printer does not help. There is no way to view the print jobs from the printer web console. The printer web console can only provide us the settings for configurations and what are the printed jobs. So, how do we resolve that?

Initially, simply cancelling the print job that the printer is printing or trying to print helps. There must be a faster way to kill those jobs that in the memory. Unfortunately, we have no idea how many print jobs are still in the printer's memory.

But we want to kill whatever print jobs that are in the memory. So, what can we do then?

We use power reset.

Steps:

Step 1) Press the Power button to turn on or power on the HP printer.

Step 2) When the power is on, the printer's lcd screen will show a progress bar loading or starting. Then disconnect the power cord from the rear of the printer.

Step 3) For safety reason, unplug the power cord from the wall outlet.

Step 4) Wait for about 15 seconds.

Step 5) Plug the power cord back into the wall outlet.

Step 6) Reconnect the power cord to the rear of the printer and power on the printer.

Once the HP printer starts up, you show see that printer will no longer print out any existing job that is in the memory.

Let us print a test print. It should print out and nothing else.

Checking the printer console printed jobs, it should show the test page is printed.

- wong chee tat :)

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