Tuesday, May 10, 2011

Error 'Insufficient frame/frameset handles' when working in mail file

Error 'Insufficient frame/frameset handles' when working in mail file

On the Lotus Notes® client, you receive the following error message "Insufficient frame/frameset handles" when creating or opening a memo, reply or calendar entry. Why does this occur?

The common cause for this error is having too many windows open. Typically this issue is not observed unless there are more than 30 to 40 windows open.

If this error occurs and 20 or more windows are open, then try closing between 5 to 10 of the windows and see if the issue is resolved. If so, Notes is working as designed.

If the issue occurs when there is not more than 20 to 30 windows open, then this is not the expected behavior. First try exiting Notes and restarting Windows, and then see if the issue is resolved.

If the issue continues then you may want to try renaming the Notes data files: cache.ndk, bookmark.nsf, and desktop6.ndk. You could try this by individual file at first (using the order given) to see whether any of these files was having an affect on the issue.


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