New system to cut patient waiting time at Ng Teng Fong General Hospital

New system to cut patient waiting time at Ng Teng Fong General Hospital

    By Vimita Mohandas
    POSTED: 27 Jul 2013 5:41 PM
  
Patients at the upcoming Ng Teng Fong General Hospital and Jurong Community Hospital can look forward to a hassle-free experience with the new One Queue, One Bill system.

SINGAPORE: Patients at the upcoming Ng Teng Fong General Hospital and Jurong Community Hospital can look forward to a hassle-free experience with the new One Queue, One Bill system.

A visit to the hospital which involves multi-disciplines or varied tests will be streamlined on the same day, if possible. This will help to cut down travel time and money.

The new specialist outpatient experience will see an integrated system for better coordination of appointments as well as through a new role called the Patient Service Coordinator (PSC).

The PSC will serve as a key point of contact for patients to coordinate appointments and direct their general enquiries.

JurongHealth said particular attention was paid to the planning, designing and building of the two hospitals to provide a seamless experience.

Foo Hee Jug, chief executive of JurongHealth, said: "The transition from an acute hospital to a community hospital is also planned to be seamless. Overall, the key focus for us is to ensure that the experience is as seamless as possible and that takes into the consideration of the patient comfort and their convenience.

The 700-bed Ng Teng Fong General Hospital and 400-bed Jurong Community Hospital is on track to open in December 2014 and June 2015 respectively.

- CNA/fa

- wong chee tat :)