Next-generation post offices built with the focus on digital needs

Next-generation post offices built with the focus on digital needs

The new post offices are aimed at meeting consumers' e-commerce and digital needs, such as round-the-clock facilities to post, collect or return parcels, says SingPost.

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A look at the remodeled post office at Suntec City. (Photo: SingPost)

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SINGAPORE: National postal service operator SingPost is revamping its post offices to meet changing lifestyles, particularly in the areas of e-commerce and digital needs.

Over the next few years, post offices will be remodelled into a "vibrant lifestyle hub" integrated with a 24/7 auto-lobby with POPStation and ezy2ship facilities to post, collect or return parcels, SingPost said in a press release on Friday (Oct 3).

Other customer-centric features introduced include user-friendly signs, packing desks where customers can pack and prepare their packages for mailing and having service ambassadors on hand during counter operating hours to assist customers with their needs.

SingPost added it had begun integrating essential services with digital access at its post offices since March this year, and the revamp will continue its streamlining initiative.

This week, it opened its eighth new concept post office at Suntec City Mall (#03-383), where SingPost is piloting a 3D printing service in collaboration with 3D Matters.

It also features a Business Solutions Centre, where customers can meet a sales representative to find out more about the range of corporate solutions offered by SingPost. Also at the outlet is an Innovation Corner, where start-ups and young entrepreneurs can showcase new business ideas.

Dr Wolfgang Baier, SingPost’s Group Chief Executive Officer, said: “Our new-generation customers are digitally-inclined, buying online and on-the-move, and they expect a post office experience that is digitally integrated.

"To meet their changing lifestyle, we are basically remodeling our post offices, and transforming them into modern, efficient hubs to meet their e-commerce and digital needs."

This integrated experience will also apply to other facilities such as Self-service Automated Machines (SAM), where customers can access multiple platforms including smartphones, tablets, desktop and SingPost's physical kiosks, Dr Baier added.

- CNA/kk

- wong chee tat :)