Several DBS, POSB ATMs "out of service"

Several DBS, POSB ATMs "out of service"
Posted: 11 November 2012 1746 hrs
     
SINGAPORE: Several DBS and POSB automated teller machines (ATM) were reported to be out of service on Sunday.

The problem seemed to have started late Sunday morning with the affected ATMs being progressively restored from noon and fully operational by 3:00pm.

A Channel NewsAsia viewer, who wanted to be known as Ms Goh, said she wanted to withdraw some money at Kovan.

She said out of the five ATMs, four were down at about 11:00am. She also added that there was a queue and some people were frustrated.

Ms Goh said she called the bank's customer service hotline and was told that the bank is aware of the situation and was trying to fix the problem.

Another viewer reported that an ATM at Bukit Purmei was out of service at about 1.30pm.

Some ATMs at Suntec City were also down.

A statement from DBS Group said a number of ATMs were temporarily out of service. And, at this point, DBS is unable to confirm the number of affected ATMs and the cause of the problem.

As the majority of the bank's ATM network was functioning normally, customer contact officers were able to advise customers on the location of neighbouring ATMs.

DBS' internet banking and mobile banking services were unaffected.

- CNA/ck

- wong chee tat :)