How much interest for 2 months?

Remember this POSB promotion? Get 1.55%pa interest for 6 months!

Remember this POSB promotion? Get 1.38%pa interest for 4 months!

Just for thoughts: How much bonus interest will POSB offer for 2 months ?




- Pic from DBS / POSB



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POSB Fresh Funds Promotion - Get 1.38%pa bonus for 4mths

Should I apply?

- Pic from DBS / POSB


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POSB Fresh Funds Promotion

I saw this promotion. Wondering I should get it or not....




- Pic from DBS / POSB


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DBS plans for voice biometrics at Singapore customer centre by year-end

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Leveraging technology to save customers even more time on calls

SINGAPORE,20 May 2016 -

DBS, the largest bank in Singapore, continues to remain at the forefront of leveraging technology to better improve the experience of callers into its customer centre.

By the end of this year, the bank aims to make the customer centre experience even easier and more secure for customers with the introduction of voice biometric authentication in Singapore. This technology leverages the fact that humans have a unique voice print, similar to the fingerprint, which can be used to verify the customer. Its introduction will further reduce the time customers spend on authentication by between 20 and 40 seconds. Instead of having to remember passwords and answers to security questions, customers can be verified in 15 seconds or less as they speak to customer service officers (CSOs).

Lena Low, Executive Director of Customer Centre at DBS said, “This is really about making banking joyful and delighting our customers. Voice biometrics is also more secure as customers do not have to worry about remembering their PIN or speaking about personal information in public when on the phone with CSOs.”

Customers with a sore throat or who have to speak in a noisy area would still be verifiable as their voices are profiled by a number of identifiers such as speed of speech, cadence and pronunciation. Voice print cannot be reverse engineered once stored.

Said Jeremy Soo, Head of Consumer Banking Group (Singapore) at DBS, “We design our banking services to be innovative and nimble to address customer needs, as well as to provide an intuitive and interactive banking experience. With voice biometrics, customers will no longer need to remember different passwords and answers to security questions. We seek to seamlessly integrate banking into our customers’ everyday lives and this new capability will offer them an effortless and more secure way to access banking services.”

The initiative follows on from the bank’s launch of an enhanced dynamic interactive voice response (IVR) system at the customer centre in December 2015. Customers who find themselves in urgent situations such as when their credit card transaction is rejected, need not worry about having to go through tedious menu options. They will immediately be routed to the bank’s CSOs, skipping all menu options. The CSOs will have all the information related to the event on screen, sparing customers the need to explain their situation, and there is less anxiety on their part.

The call menu has also been personalised according to the products a customer holds. Customers with credit cards, for instance, will not hear other banking options, resulting in a shorter menu. The redesigned menu shortens a customer’s time spent on a call by 30 seconds, while customer satisfaction on DBS’ IVR has improved from 3.5 to 4.1 within six months (with 5 being most satisfied).

Low said, “Customers are often surprised that the CSOs already know the reasons for their call and that we are able to assist them quickly. For example, if the customer’s card is retained in the ATM, the CSO will be able to see from the screen where the incident happened, and can immediately assure the customer of a replacement.”

Voice biometrics and IVR will save DBS customers a significant amount of time given the bank receives more than five million calls each year from its consumer banking customers in Singapore. This is in line with the bank’s belief in making banking convenient for customers so they can live more – that is, do the things that matter to them.

Committed to creating joyful banking experiences for its customers, DBS has achieved a number of firsts in digital innovation. In Singapore, customers can log on to digibank, a mobile app, using fingerprint and check their account balance with just one swipe. In April, DBS launched digibank in India, the country’s first mobile-only bank that is branchless, paperless and signatureless. It also combines a set of groundbreaking technology from biometrics to artificial intelligence. Customers can converse with digibank’s AI-driven virtual assistant to get queries answered or banking transactions performed in real time.

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Cardholders of all 3 local banks now able to withdraw cash from 7-Eleven outlets

Cardholders of all 3 local banks now able to withdraw cash from 7-Eleven outlets

AsiaOneMonday, Jun 13, 2016

SINGAPORE - Frustrated by long queues at the ATM? Customers of Singapore's three biggest banks now have the option of withdrawing money from most 7-Eleven stores.

In a statement on Monday (June 13), 7-Eleven announced that all DBS or POSB, OCBC and UOB debit or credit cardholders will be able to take out between $10 and $100 at no extra charge when they make a purchase at one of the convenience store's participating outlets.

There are also no limits to the number of withdrawals that a customer may make in a day, though the amounts withdrawn will be subjected to each individual card's withdrawal limit.

The service will be available 24 hours a day at 384 out of 450 7-Eleven outlets across the island. Only shops at Shell petrol stations and Changi Airport do not offer the service.

The cash withdrawal service was first introduced nearly three years ago to DBS and POSB account holders. It has now been extended to OCBC and UOB users on March 15 and April 29 respectively.

Mr David Goh, chief executive officer of 7-Eleven Singapore, said: "This simple process innovation is akin to creating close to 400 additional ATMs overnight for cash withdrawals from not just one, but all three local banks."

He added that the service will also help the store recycle their cash collections, and could potentially cut down tasks associated with cash handling.

The outlets will provide cash based on what is available, as dictated by cash-flows from day-to-day purchases at individual stores.

seanyap@sph.com.sg

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Parcel Phone Scam Alert - POSB

Parcel Phone Scam Alert - POSB

Date: 1 June 2016
Threat Type: Phishing Calls

Description: A phishing campaign is targeting Singapore residents with automated phone calls. The calls start with an automated voice message in Mandarin, claiming to be a courier company and that their parcel had not been picked up. The call recipient is then directed to enter “0” or “9”. This connects them to a Mandarin-speaking person posing as a courier staff member who will claim that the parcel held contains prohibited items e.g. fake passports or weapons. The alleged staff member will request personal and/or bank information, or transfer the call to another person who will claim to be a customs or police officer. This person will in turn request personal and/or bank information or instruct the call recipient to remit money to an overseas bank account to avoid action from authorities.

Who might be at risk?
Customers with DBS accounts.

How can you protect yourself from this?

1. Be alert. Do not provide personal or bank information or remit money based on the advice of unsolicited callers.
2. Never give out any sensitive personal information (including login passwords or one-time passwords) over the phone or via email. Our staff will never ask you for such information.
3. Please inform our customer centre at 1800 111 1111 or +65 6327 2265 (when calling from overseas) immediately if you receive such calls or have disclosed your personal or bank information to unsolicited callers.
4. For more information on such scams, please visit http://www.scamalert.sg/scams/impersonation-scam.html

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Branch Early Closure Notice - POSB / DBS

The following DBS & POSB branches will close early at 4.30pm on 15 March 2016 for a company event.

DBS / POSB Branch	Region	Operating hours on 15 Mar 2016
DBS Great World City Branch	Central	10am - 4.30pm
DBS Sports Hub Branch	South	10am - 4.30pm
DBS Suntec City Branch	South	10am - 4.30pm
DBS Westgate Branch	West	10am - 4.30pm
DBS Woodlands Branch	North	10am - 4.30pm
DBS Parkway Parade Branch	East	11am - 4.30pm
POSB Heartland Mall Branch	North-East	11am - 4.30pm
POSB Jurong Point Branch	West	10am - 4.30pm
POSB Ngee Ann City Branch	South	11am - 4.30pm
POSB Whitesands Branch	East	11am - 4.30pm
Centres	Region	Operating hours on 15 Mar 2016
DBS Woodlands Service Centre	North East	10am - 4.30pm
POSB Bedok North	East	8.30am – 4.30pm
POSB Eunos Station	East	8.30am – 4.30pm
POSB Rivervale Plaza	North East	8.30am – 4.30pm
POSB Thomson Plaza	Central	11am - 4.30pm
POSB Toa Payoh North	Central	11am – 4.30pm
POSB Yishun North	North	8.30am – 4.30pm

Thank you for banking with us.

- wong chee tat :)

S$ Deposits - Fixed Deposits (Cash) - DBS

Effective Date: 02/02/2016

Period	$1,000- $9,999	$10,000- $19,999	$20,000- $49,999	$50,000- $99,999	$100,000- $249,999	$250,000- $499,999	$500,000- $999,999
1 mth	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500
2 mth	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500
3 mth	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500
4 mth	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500
5 mth	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500
6 mth	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000
7 mth	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000
8 mth	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000
9 mth	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500
10 mth	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500
11 mth	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500
12 mth	0.3500	0.3500	0.3500	0.3500	0.3500	0.3500	0.3500
18 mth	0.6000	0.6000	0.6000	0.6000	0.6000	0.6000	0.6000
24 mth	1.0000	1.0000	1.0000	1.0000	1.0000	1.0000	1.0000

Rates quoted are in % p.a. and are subject to change without prior notice.
Rates information is also available toll free on 1800-111 1111.


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S$ Deposits - Fixed Deposits (Cash) - POSB

Effective Date: 24/12/2015

Period	$1,000- $9,999	$10,000- $19,999	$20,000- $49,999	$50,000- $99,999	$100,000- $249,999	$250,000- $499,999	$500,000- $999,999
1 mth	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500
2 mth	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500	0.0500
3 mth	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500
4 mth	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500
5 mth	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500	0.1500
6 mth	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000
7 mth	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000
8 mth	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000	0.2000
9 mth	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500
10 mth	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500
11 mth	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500	0.2500
12 mth	0.3500	0.3500	0.3500	0.3500	0.3500	0.3500	0.3500
18 mth	0.6000	0.6000	0.6000	0.6000	0.6000	0.6000	0.6000
24 mth	1.0000	1.0000	1.0000	1.0000	1.0000	1.0000	1.0000

Prices are indicative only.

Rates quoted are in % p.a. and are subject to change without prior notice.
Rates information is also available toll free on 1800-111 1111.

Note: Previously 12mth fixed deposit rate was 0.25%pa. And it is 0.35%pa

- wong chee tat :)