Electrolux Gas Cooker Hob

Electrolux Gas Cooker Hob

Singapore, 6 January 2017, 4pm
Electrolux is committed to ensure the health and safety of our consumers and is concerned with the recent incidents.

Electrolux has been working closely with SPRING Singapore on the matter since April 2016.

Each of the product models - EGT9637CKP, EGT7637EGP, EGT7637CKP and EGT7627CKP that run on town gas - has been registered and approved in accordance with local laws and regulations, prior to being sold in Singapore.

Electrolux has been actively working with SPRING Singapore on various alternatives and solutions – media announcement, product retrofitting/recall, etc.

Categorically, Electrolux states that this is not a case of product defect as the product models are certified and compliant.

However, following the latest meeting with SPRING Singapore today, Electrolux shall recall the said product models.

Consumers who have purchased the affected models - EGT9637CKP, EGT7637EGP, EGT7637CKP and EGT7627CKP that run on town gas can

1. Email customer-care.sin@electrolux.com or
2. Contact the Electrolux Customer Service at 6727 3613 or 6727 3699

with their contact details, product model as well as store of purchase. Electrolux will provide a full product refund upon collection/verification of the model. We have extended the operating hours of the Customer Service centre during this period (Monday – Sunday: 9am - 5pm).

Additional information on the refund process will be available shortly on the Electrolux website and social channels as well as via local news media.

Electrolux will also contact customers progressively who have registered their warranty details with us.

For consumers who have bought apartments with kitchens fitted with any of the product models, Electrolux is in contact with the property developers to look at product refunds for residents.

No other models including those that run on LPG/cylinder gas are affected.

We apologise for any inconvenience this may cause.



- wong chee tat :)