11th Nov 2015 ePO Notes

11th Nov 2015 ePO Notes 

- Log files location: C:\Program Files\McAfee\ePolicy Orchestrator\DB

- McTray Log locations in Windows 2008 / Windows 7:
C:\Users\\AppData\Roaming\McAfee\Common Framework\DB\Support LL\DebugTraceFiles\*.txt

- Check agent installed in VDI mode: Menu -> Systems -> System Tree. In System Info page, look for "VDI", property = yes.

- KB56086 - reset agent GUID if computers not displayed in ePO directory

In Regedit , check:
32-Bit:  [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent\AgentGUID]

 64-Bit:  [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Agent\AgentGUID]

Backup registry

Resolve the issue:
On each affected client, delete the AgentGUID registry key and restart the McAfee Framework Service.
Click Start, Run, type regedit, and click OK.
Navigate to one of the following registry keys:

32-Bit:  [HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent\]

64-Bit:  [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Agent\]

Right-click the AgentGUID and select Delete.
Click Registry, Exit.
Click Start, Run, type services.msc, and click OK.
Right-click McAfee Framework Service and select Restart.



McScript.log: Contains the agent activity performed by the update/script during an update or installation of a point product. Max size is 2MB

- Logging enabled for remote access to AGENT_.XML log file

- wong chee tat :)