M1 fibre broadband services disrupted

M1 fibre broadband services disrupted

PUBLISHED: MAY 14, 12:50 PMUPDATED: MAY 14, 1:15 PM

SINGAPORE — Some M1 fibre broadband customers today (May 14) experienced a disruption in service.

In a post on Facebook at about noon, M1 said customers may experience difficulties in accessing their fibre broadband services.

“We are currently rectifying the issue and apologise for the inconvenience. Update will be provided at the soonest possible time,” said the telco.

In an update to the post later, M1 said it noted no data traffic to its fixed network on one of the domain name servers and “immediately took action to redirect traffic and restore services to affected customers”.

“Services have since been fully restored and affected customers are advised to reset their optical network terminating (ONT) equipment,” said M1, apologising for the inconvenience.

Within 30 minutes of the initial post on Facebook, there were nearly 100 comments with many customers complaining that they were unable to reach the telco’s customer service hotline. Several also questioned why the telco took so long to post up notice, with one user saying Internet service was disrupted since 10.40am. Various users also said that M1 should have sent an SMS to alert them of the outage.


- wong chee tat :)