Enrol blackberry account fails!

I encountered this error on Blackberry 10 device when trying to enrol user's account to blackberry enterprise server (BES): "Your account - cannot be authenticated with your service provider.  Please make sure the account settings are correct."

How to resolve?

1) First, make sure the there is no problem accessing to internet from the blackberry 10 device. Perform a simple google / yahoo/ bing search.

2) Check if the email password is correct. To check this, ask the user to login to webmail or MS Outlook (if is password protected).

If it still fails, even if the password is entered correctly, then try this:

3a) Delete the failed account.

3b) Wipe the Blackberry 10 device to its original state. Wiping to its original state allows you to start fresh.

3c) Then, test by using your account.

If you are able to access and the enrollment process is successful, you will get a message indicationg that Blackberry is activated or similar message.

3d) If your blackberry account is activated successfully. Then it is likely that user's password is incorrect. Ask user to login to webmail or MS Outlook again.
Then, try to activate the blackberry device for user. It should be successful.


Reference: http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34177&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImp


- wong chee tat :)