SingNet service disrupted

Jan 2, 2009
SingNet service disrupted
By Serene Luo

Though SingTel did not give more details on the reason for the disruption, one user from technology forum Hardwarezone said he was told a circuit server had gone down. -- ST PHOTO: ALBERT SIM

MANY users at home and in the office were left without Internet access for about an hour on Friday as SingTel's fixed line broadband service went down.

Customers reported that their Internet outage had started as early as 12.25pm, with the problem reaching many corners islandwide.

The problem has since been 'resolved', a SingTel spokesman said at 4.15pm on Friday.

There was 'intermittent disruption for less than an hour', she said.

'We would like to apologise to affected customers for the inconvenience caused.'

Though SingTel did not give more details on the reason for the disruption, one user from technology forum Hardwarezone said he was told a circuit server had gone down.

Another affected user, Mr G. Ganesh, 24, who owns his own web design and video conversion business, told The Straits Times that a SingTel customer service officer had told him the outage might have been caused by lightning or thunder.

'Luckily the outage was during lunchtime, and so my business was not really affected,' he said.

Another affected user, who declined to be named, said he kept getting an engaged tone when calling SingTel for help.

He had this suggestion for future disruptions: 'They could at least put up a voice recording message on their hotline, telling us that the connection is down, instead of letting us just hear an engaged tone.'

- wong chee tat :)