Parcel Phone Scam Alert - POSB

Parcel Phone Scam Alert - POSB

Date: 1 June 2016
Threat Type: Phishing Calls

Description: A phishing campaign is targeting Singapore residents with automated phone calls. The calls start with an automated voice message in Mandarin, claiming to be a courier company and that their parcel had not been picked up. The call recipient is then directed to enter “0” or “9”. This connects them to a Mandarin-speaking person posing as a courier staff member who will claim that the parcel held contains prohibited items e.g. fake passports or weapons. The alleged staff member will request personal and/or bank information, or transfer the call to another person who will claim to be a customs or police officer. This person will in turn request personal and/or bank information or instruct the call recipient to remit money to an overseas bank account to avoid action from authorities.

Who might be at risk?
Customers with DBS accounts.

How can you protect yourself from this?

1. Be alert. Do not provide personal or bank information or remit money based on the advice of unsolicited callers.
2. Never give out any sensitive personal information (including login passwords or one-time passwords) over the phone or via email. Our staff will never ask you for such information.
3. Please inform our customer centre at 1800 111 1111 or +65 6327 2265 (when calling from overseas) immediately if you receive such calls or have disclosed your personal or bank information to unsolicited callers.
4. For more information on such scams, please visit http://www.scamalert.sg/scams/impersonation-scam.html

- wong chee tat :)